Privacy Policy

TenancyCo (Pty) Ltd ("TenancyCo", "we", "us") provides property management software to landlords, property managers, and agencies. This policy explains what personal information we collect, how we use it, and your rights under the Protection of Personal Information Act, 2013 (POPIA) and other applicable laws.

We collect information you provide directly, including:

• Account details — name, email, phone number, and company information.
• Portfolio data — properties, units, tenants, leases, and payment records you enter into TenancyCo.
• Billing information processed by our payment providers.
• Support communications, including messages sent through our contact form.

We also collect limited technical information automatically, such as device type, browser, IP address, and usage analytics, to keep the platform secure and reliable.

• To provide, maintain, and improve TenancyCo.
• To process payments and generate invoices on your behalf.
• To communicate with you about your account, billing, and support requests.
• To detect, investigate, and prevent fraud, abuse, or security incidents.
• To comply with our legal obligations.

We do not sell personal information. We share data only with service providers who help us operate TenancyCo (such as hosting and payment processors), under contractual confidentiality obligations.

We retain personal information for as long as your account is active, and for a reasonable period afterward to meet legal, accounting, or reporting requirements. You can request deletion of your account data at any time, subject to statutory retention periods.

Under POPIA, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or outdated information.
• Request deletion of your personal information, subject to legal obligations.
• Object to processing of your information for certain purposes.
• Lodge a complaint with the Information Regulator of South Africa.

We use encryption in transit and at rest, role-based access controls, and regular security reviews to protect your data. No system is completely secure, and we continuously invest in improving our safeguards.

For any privacy-related questions or requests, contact our team at hello@tenancyco.com.